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SHIPPING & RETURNS

DELIVERY

All deliveries to local Dunsborough area & surrounds, also including Perth CBD & surrounds can be made directly with our own Bay Bedrooms delivery service.  Please contact us for a quote.

AUSTRALIA WIDE

All our products can be shipped all over Australia.  We have accounts with various freight companies throughout Australia offering the best value in rates to providing a professional and efficient service. Please contact us for a quote.

INTERNATIONAL SHIPPING

We do ship outside of Australia. Should you wish to place an order with a delivery address outside Australia, we have access to various international freight options. Please contact us directly for a quote.

RETURNS & CHANGE OF MIND POLICY

For non-furniture items (excluding clearance and sale items, upholstery and furniture) collected and paid for at the time of purchase instore (“cash & carry”), in addition to the rights guaranteed by applicable statute (including the Australian Consumer Law), if you change your mind you may return the product within 7 days of the date of purchase for an exchange or store credit only, provided that the product is returned in its original condition, in its original unopened and sealed packaging, and is accompanied by the original tax invoice or receipt. For furniture, clearance and sale items, in addition to the rights guaranteed by applicable statute (including the Australian Consumer Law), if you change your mind, no cancellations are permitted. If Bay Bedrooms, at their absolute discretion, does accept such a cancellation, the customer must pay an amount to Bay Bedrooms which in Bay Bedrooms reasonable view reflects the loss Bay Bedrooms will suffer as a consequence of the cancellation (including but not limited to storage fees and any mark down). Bay Bedrooms shall set off this amount against any moneys already paid to us by the Customer for this product, and return the balance. For any cancellation charges over and above what has already been paid to Bay Bedrooms, the customer must pay such amounts to Bay Bedrooms within 7 days of Bay Bedrooms request to pay.

HOW TO MAKE A CLAIM

To claim under the Warranty or a Consumer guarantee, you must return the product for repair/inspection to your store of purchase, and pay for the associated costs (including any freight and insurance charges), unless the costs are significant in which case we will arrange for the product to be assessed either at your premises or ours at our cost. We will assess the product to determine the nature of the issue, whether you are entitled to a remedy, and the remedy that will be made available to you. Sometimes we may have to forward the product to the Manufacturer or repair agent and liaise with them. Before a claim can be commenced, we require proof of purchase from you, as described under the Returns & Change of Mind Policy section above. Bay Bedrooms will do their best to resolve the issue in a timely manner. For any queries, please call Bay Bedrooms on the store number provided on your tax invoice.

GENERAL

If any part of these terms and conditions is found to be void, invalid or otherwise unenforceable, then that part shall be deemed to be superseded by a valid, enforceable provision that matches the intent of the original provision as closely as possible. The remainder of these terms and conditions shall continue to be enforceable and valid. These terms and conditions will be governed by and construed in accordance with the laws of the State or Territory in Australia where the products are purchased.